Customer service
We reply fast
Our team is here to help. Please check the FAQs below, or contact us by email or via the form — we guarantee a response within 24 working hours.
Delivery in under 5 minutes
Codes sent immediately after payment
Response within 24 hours
Our team will get back to you very soon
Support available 7 days a week
24 hours a day, 365 days a year, in French
Recoverable VAT
French company, 20% VAT deductible
FAQ
Questionsfréquentes
Answers to the most frequently asked questions — most issues can be resolved here in 30 seconds.
Your EAN codes will be sent to you automatically by email within 5 minutes of payment. The service is available 24 hours a day, 365 days a year. If you do not receive anything, please check your spam folder. If you still haven’t received anything, please contact us using the form below; we will reply within 24 working hours.
We accept credit cards (Visa, Mastercard, American Express) and PayPal as standard. For bulk orders (from businesses, local authorities and town halls), bank transfers and Chorus Pro are available on request.
Yes. An official PDF invoice is generated automatically and sent by email as soon as payment is confirmed. You can also access it at any time in your customer account, under the ‘Downloads’ section.
Yes. EANExpress is a French company registered in France. French VAT at 20% applies and is fully recoverable, as with any business purchase. Your invoice clearly states the amount excluding VAT, the VAT amount and the total including VAT.
The EAN-13 codes we provide are for your exclusive use in identifying your own products. Resale is not permitted. For large volumes intended for an end customer, please contact us for a tailored quote.
First, check your spam or junk mail folder: emails containing links and attachments sometimes end up there. If you still can’t find anything, please contact us via the form, quoting your order number — we’ll resend the codes straight away.
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Our prices
Our 'codes EAN' packages
Choose the number of codes that suits your needs — instant delivery, no subscription required.
Corporate rates
Need a volumeimportant ?
More than 500 codes? Enjoy volume discounts, billing tailored to your needs (Chorus, bank transfer, framework agreement) and a dedicated contact person.
- Volume discounts of up to 40%
- Chorus invoicing / bank transfer / framework agreement
- A personalised quote within 24 working hours